This is an extraordinarily low number for a company of its size. The company has closed over 3,700 complaints on the BBB website in the last three years. Nearly 1,000 customer reviews on the BBB give the provider an overall rating of 1.2 out of 5.0. USAA’s NAIC complaint index is 1.06, which is above the national average. However, this seems to conflict with reporting by the National Association of Insurance Commissioners (NAIC). Auto Claims Satisfaction Study SM, USAA’s score places it fourth across all insurance providers. Most customers’ reviews of the USAA insurance claims process are positive.
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